Digital Platform | TownSq (2024)

Your management company will email you an invite with your login information.
1.Follow the instructions and create a password.
2. Provide an email address and create a password.

That’s it! You’re now registered and logged in to TownSq! If you have not received an invitation but have your HOA account details, you can register a TownSq account by following the steps below:

1. Click “Need to Register” on the lower right-hand corner of the page.
2. Enter your account number
3. Enter the property’s zipcode
4. Enter your last name
5. Click “Continue”
6. Click “Sign Up”

You will be prompted to choose an email address and password. If you do not have your account details, please reach out to your management company for assistance.

If you have any questions or need your invitation resent, reach out to your management company.

From the web:
‍
1. Login to TownSq at https://app.townsq.io/login2. Click on your name in the upper right-hand corner then click on Accounts.
3. Click “Make a Payment” to choose from a menu of options including Make a One-time Payment, Manage Auto pay, and Manage Payment Methods.

‍From the TownSq App:

1.

For Payment questions, email support@townsq.io

For refunds or waiving of payments you will need to contact your management company. TownSq is the third party app and does not have the ability to request refunds or waive any fees.

If you need assistance in getting the contact information for your management company email support@townsq.io ‍If you need assistance in getting the contact information for your management company, login into TownSq and open a Request for your manager/board directly.

When making credit card payments online, there is a $2.95 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment and varies by community association. When making a payment via E-Check, there is a $2.95 convenience fee.

Contact your management company to discuss availability of additional payment options, such as sending a check or setting up Direct Debit, which have no additional cost.

Desktop:1. Log into your account. In the top right corner select your name and a drop-down menu will appear.
2. Select edit profile.
3. A new screen will appear with options to customize your notifications.
4. Select news & events and turn the toggle on (green) or off (white).
5. Select save in the bottom right corner to save your changes.

‍Mobile:
1. Log into your account.
2. Select menu at the bottom of the screen.
3. A new screen will appear, select push notifications.
4. Select the notifications you wish to receive notifications on to green (on) or off (white).
5. Select Save to save your changes